Complete Customer Care

Machine downtime can mean life or death to a shop's business. When that happens, it is imperative to get up and running as soon as possible. As part of Mazak's total-support commitment to our customers, we have a knowledgeable, full-time, in-house Spindle and Unit Rebuild Department with the following services:

  • New Units
  • Exchange Program
  • Repair and Return

Call us at the first sign of trouble. If time is an issue, Mazak can ship a new or exchange unit the same day and offer a core credit upon receipt of the damaged unit. Mazak can offer specific repair and replacement services that work with your overall predictive maintenance program and schedule for the lowest possible replacement cost.

All spindles are rebuilt to original specifications using only OEM bearings and parts. All units are serialized for tracking purposes and ship with a Quality Test report. Teardown reports also are available upon request.

Mazak has spindles in stock to support over 600 different spindle variations. All services come with a 1 year or 4000 hour parts and labor warranty when Mazak installs the unit.

A solution is often just a phone call away, since Mazak keeps a complete database of all machines manufactured and sold in North America. 24-hour customer support keeps you running which is our highest priority.

Need more information? email - or call 1-888-462-9251 (1-888-4MAZAK1)