Mazak Corporation Customer Survey
Contact Information
Company
Contact
Phone (ex. 123-123-1234)
EmailAddress
Machine Serial Number
Machine Model Number
Installation date (ex. 07/11/1988)
Section 1: Value Weighting
* Rate the following elements in order of importance which effected your purchase decision. (or weight you placed on these items)
1) Price
2) Documentation
3) Service Response
4) Spare Parts
5) Training
6) Accuracy
7) Technical Assistance
8) Ease of Service
9) 24 Hour Phone Line
10) Reliability
In Sections 2 through 4, please rate Machine/Mazak performance.
Section 2: Machine
1) Machine Accuracy Poor Below Average Average Above Average Excellent
2) Machine Productivity
3) Estimated uptime Poor Below Average Average Above Average Excellent
4) Conforms to Specifications Poor Below Average Average Above Average Excellent
5) Quality Poor Below Average Average Above Average Excellent
6) Equipped as Ordered Poor Below Average Average Above Average Excellent
Comments concerning the machine.
Section 3: Service/Parts
1) Workmanship or Technical Knowledge - Service Poor Below Average Average Above Average Excellent
2) Workmanship or Technical Knowledge - Parts Poor Below Average Average Above Average Excellent
3) Attitude - Service Poor Below Average Average Above Average Excellent
4) Attitude - Parts Poor Below Average Average Above Average Excellent
5) Service ability to respond quickly Poor Below Average Average Above Average Excellent
6) Experienced Service Response Poor Below Average Average Above Average Excellent
7) Probability of correct technical answers via phone Poor Below Average Average Above Average Excellent
8) Spare parts availibility Poor Below Average Average Above Average Excellent
9) Documentation (manuals - diagrams - parts list, etc) Poor Below Average Average Above Average Excellent
Comments concerning Service / Parts
Section 4: Sales
1) Overall Sales/Distributor Rating Poor Below Average Average Above Average Excellent
2) Technical Knowledge Poor Below Average Average Above Average Excellent
3) Accurate Representation of Product Poor Below Average Average Above Average Excellent
4) Follow - up Poor Below Average Average Above Average Excellent
5) Problem Resolution Poor Below Average Average Above Average Excellent
Comments concerning Sales